Can I Cancel My Purchase?
As per our order terms & conditions available here /terms - it depends on the type of order you plate.
Cancellation requests need to be placed via message in account and will be processed automatically by the team.
Bespoke and personalised items are excluded from Consumer Contract Regulations 2013 for distant sales. This means you do not have the right to cancel your order once it has been placed. Our refund policy depends on the items ordered and at what stage your order is at and will always include a cancellation fee to cover our administration and banking costs.
V750 Certificate - Cancellable up until point of approval with the DVLA or 30 minutes after ordering, whichever is sooner . After this we will endeavour to get a refund on your behalf from the DVLA but this is not guaranteed and will be explicitly denied after 14 days from approval in line with DVLA policies.. Orders that include a V750 certificate that are cancelled will be subject to our £49.99 administration fee to handle banking & handling costs that do not get refunded to us after issuing your refund.
Number plates - Cancellable and Refundable up until point of production and then non refundable. 10% cancellation handling fee will be deducted from any refund if eligible.
Ultra-Fast Transfer Service - Cancellable but Non-Refundable once paid for as it is activated immediately upon purchase with bespoke emails and document workflows being triggered.
Number plate only orders - Cancellable and Refundable up until point of production and then non refundable. 10% cancellation handling fee will be deducted from any refund if eligible.
